Region responds to complaints about specialized transit

The Region's Public Works Director says incredible demand for specialized transit services this year has resulted in a change to the programs booking procedures. 

Ron Tripp says the demand has far exceeded past needs and while there is a change to the booking procedure, the change will not impact current services. 

Tripp says specialized transit will now have a daily fixed amount of space available based on current daily averages.

The high demand for the service means the majority of the 2018 budget has been wiped out and additional funds will be added to maintain service levels. 

In the fall, the Region plans to initiate a comprehensive study of accessible transit services in Niagara.