UPDATE: Niagara Health apologizes to St. Catharines mom
Niagara Health has issued an apology to a St. Catharines mother who tried unsuccessfully to have her two-year-old's leg cast removed.
The mother, who wishes to remain anonymous tells CKTB News she went to the fracture clinic at the Niagara Health's St.Catharines site Tuesday to get her toddler son's cast off after a full month of healing, but she was told there wasn't a technician on staff to remove it.
She says the doctor told her it wasn't his job to take off casts.
The woman says the doctor stopped talking to her and even avoided eye contact saying there was nothing he could do and she could complain to Niagara Health patient relations or the media.
In a statement this afternoon, Laura Farrelly, Director of Patient Care at the St. Catharines site, says they had an unexpected staffing issue at the clinic on Tuesday that resulted in the delay.
She apologized to the mother for what she calls a "negative experience."