Online Transactions Prompting Service Cuts At A Downtown Windsor Bank

It's a sign of the times in the banking industry.

Starting October 27th, the National Bank branch at Ouellette Ave. and Pitt St. is closing its customer service counters.

Company spokesperson Jean-Francois Cadieux says 75% of transactions at the downtown location are done through online banking.


National Bank at the corner of Ouellette Ave and Pitt Street (Photo by AM800's Zander Broeckel)

"Customers just aren't walking into the bank anymore," says Cadieux. "What we've noticed is that clients are using our services less frequently for their day-to-day banking. Instead, they are using our other channels increasingly often such as mobile banking solutions, Internet banking solutions. So this, obviously, has influenced our decision."

Cadieux says the bank will still have a presence downtown, just not face-to-face services. "Clients will still have access to an ATM. We are also keeping our commercial banking centre and our National Bank financial branch, and we also have our Regional Vice President offices that will stay."

Services at the bank's Tecumseh Rd. E. branch remain unchanged.