Via Rail Offers Free Ticket To Correct Service Dog Denial

Via Rail is offering a Windsor man a free ticket to Toronto after an issue involving service dogs.

As heard on AM800 News, a Windsor teen was not allowed to take two service dogs on board a Via Rail trip to Toronto set for tomorrow, despite having done so earlier this year.

The Crown corporation says it violates policy that complies with federal government codes and regulations.

Emily Sadowski, 19, was delivering the second service dog to someone in need while the other service dog is her own.

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Emily Sadowski with service dogs Pryia and Lilo at the Via Rail station. August 2017 (Photo courtesy of Mark Sadowski)

Mark Sadowski says Via Rail has now agreed to give him complimentary train tickets to accompany his daughter.

"I was thinking we were going to be looking for a last minute alternative — it wasn't going to happen because VIA Rail was not wiling to talk to us," says Sadowksi,

A customer service representative gave him a call this afternoon looking to make things right.

"We did compromise on the fact that the new policy there is that it's one person per one dog and Emily has her service dog and a service dog in training that was getting dropped off with someone in Toronto," says Sadowski. "So, I'm going to make the trip with them tomorrow."

Sadowski is happy to be able to join his daughter and put the situation behind them.

"We had a nice talk, he talked about fixing the situation that caused this as well as taking care of Emily and making sure that she can make the trip tomorrow," he says.

The pair are set to leave for Toronto from Windsor at 9am on Thursday.

— with files from AM800's Teresinha Medeiros & Rob Hindi