VIDEO: Two Service Dogs From Windsor Head To Toronto On Board Via Rail
After voicing their concerns in public, a Windsor teen and her father, along with two service dogs boarded a Via Rail train in Windsor Thursday morning bound for Toronto, with no problems.
Emily Sadowski,19, and her family train service dogs and she had booked a ticket to head to Toronto this month to deliver a dog to a woman who needs it.
Emily herself requires a service dog but Via Rail contacted her last week indicating the policy is one service dog per person.
The Sadowskis turned to the media because Emily took the same trip in August, with two service dogs and didn't have a problem.
As a compromise, Via Rail offered a complimentary ticket to Emily's dad Mark.
"I'm excited," she said outside of the Via Rail station in Windsor.
Although it is a happy ending, she is relieved the ordeal is over.
"Stressful and frustrating because last time I did it with no problems and this time it was full of problems and I'm used to the problems with the service dogs," she says.
She admits she doesn't like to be first to spark change, but in this case, it worked.
She just wants the policy clarified so it doesn't happen to anyone else.