New E-Comm 9-1-1 centre to enhance public safety for Southern Vancouver Island
A new South Island 9-1-1/Police Dispatch Centre has officially opened in Saanich with the capacity to handle an estimated 100,000 9-1-1 calls each year.
The new two-storey, 1,200-square-metre, post-disaster facility, built and owned by the CRD and operated by E-Comm, amalgamates 9-1-1 call-answer, police call-taking and dispatch services for the Central Saanich, Oak Bay, Saanich and Victoria police departments and 11 RCMP detachments in the central and southern Vancouver Island region.
The centre at 4219 Commerce Circle in Saanich has been operational since late January, following the successful transition of all police agency call-taking and dispatch operations over a two-week period. To the end of February, the centre received more than 9,600 9-1-1 calls.
The 70-member team at the South Island Centre joins 540 other E-Comm emergency communication professionals dedicated to helping save lives and protect property through both its 9-1-1 operations and public safety technology.