AMT apologizes for 40-minute delay — and for keeping passengers in the dark
If you were stuck on a train coming into Montreal on Tuesday morning, and you spent long minutes wondering why the train stopped, the AMT says it's sorry.
Passengers on the Vaudreuil-Hudson line were stopped for about 40 minutes this morning between the Dorval and Lachine stations, because of a computer glitch.
But many of the passengers who were stuck between stations took to social media to complain that they had no idea why they were stuck.
Caroline-Julie Fortin with the AMT says usually, the conductors with Canadian Pacific communicate with the passengers on board in the event of a disruption, but this time, for some reason, they did not.
"The announcement was made a lot later after the interruption...so the passengers had to wait a long time before having answers as to why they were stopped," she says. "So we're really sorry about that."
The AMT, meantime, says news of service interruptions always go out through social media.