Class action suit alleges online hotel booking sites overcharged Quebecers
If you've ever made a hotel booking with Expedia, Hotels.com or Travelocity, you may have paid too much.
Earlier this week, Quebec Superior Court judge Chantal Lamarche authorized a class action lawsuit against the online companies to go ahead, claiming the extra fees they charged were never mentioned off the top.
The extra fees, sometimes called 'resort fees', are said to run afoul of Quebec's consumer protection law and rules governing travel agencies.
The suit concerns all Quebec customers who paid theses fees since Jan. 10, 2015.
Dany Lussier, the plaintiffs' representative, says in January 2017, he used Expedia.ca to book a flight and hotel package to Las Vegas for four nights. The advertised price was $1,330.78, which he says contined the disclaimer about all taxes and fees being included. As it turned out, he was charged an extra $32.88 per room, per night, for extra hotel fees — a total of $117.92.
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