WATCH: Clinic patients charged monthly for texting service they didn't even use
A Quebec service that notifies you about wait times in clinics is now in trouble with Quebec's consumer protection office.
Consumers are complaining about being charged more than what they were told.
NDG resident Jennifer Hulleman started using Patient in Line about a year ago - the texting service would notify her when her turn was coming up at the medical clinic.
Hulleman's credit card was charged a fee for each time she went, which was once or twice.
But Hulleman said after she was charged for her visit this past January, she was charged again - $3.44 - in February, when she didn't use the service or even go to the clinic.
Hulleman had heard about other users being charged monthly when they didn't use the service. Hulleman cancelled her credit card to stop the charges.
"When I signed up to use it back in January, there was no notification that this was a monthly subscription," said Hulleman in an interview with CJAD 800 News.
"I wasn't very happy about it. I don't understand why anyone would need to use a monthly subscription to a walk-in clinic notification."
Consumer protection office spokesman Charles Tanguay said they've received nearly a hundred complaints so far and they've fired off a warning to the company.
"The merchant has to have a very clear notification about what's in (the service contract) and what is this charge," said Tanguay in a phone interview.
"You cannot charge any consumer for a service he didn't ask for."
Tanguay said if the company continues to ignore their warnings, they'll start proceedings which could result in fines if the company is found to have violated the Consumer Protection Act.
CJAD is still waiting for a comment from Patient in Line.