Desjardins helps members access protection who were victims of data theft


Desjardins Group announced additional measures Friday to help its members who were victims of data theft and are having difficulty accessing Equifax's protection service.

Guy Cormier, Desjardins Group's president and chief executive, says the Equifax service has improved in the last 24 hours with shorter delays and a simplified identification process.

The company announced last month that a former employee shared the personal information of more than 2.9 million members with third parties outside of the organization.

Members whose data was stolen received a personalized letter from Desjardins, including a code, that allows them to activate the Equifax monitoring plan.

But many Desjardins customers complained that they could not access the company's overwhelmed and often inaccessible website to register and protect their file. 

Others failed to obtain service in French.

Starting Monday, members will be able to call 1-800-CAISSES to activate their credit monitoring plan if they're having problems signing up online or over the phone with Equifax.

By mid-week, members will also have the option of signing up through the Desjardins AccesD online system or on the mobile app.