Nursing homes in Ontario accused of neglecting residents

WARNING: The content in this story may be disturbing to some

There are new accusations that two major nursing home providers in the province are neglecting their patients.

The claims come in two new proposed class action lawsuits. The families of former residents allege their loved ones were not properly cared for. The legal action Targets Extendicare, a company with over 110 homes in Canada, and Leisure World Senior Care Corporation which has now rebranded as Sienna Senior Living.

Some of the allegations are disturbing. His family says Jose Novo was 63 when he was moved to Tullamore Care Community in Brampton after a stroke. They allege he didn't consistently receive food and fluids.

They claim he developed bedsores that went so deep you could see bone. When Novo died they say he was just 85 pounds.

The family of Shirley Murphy claims she was hurt after a fall at Craiglee Nursing home in Toronto when she didn't make it to the bathroom in time. According to their allegations she fell and broke her foot after being forced to clean up her own mess.

The family also alleges a catheter wasn't changed for months and she wasn't bathed for weeks. Murphy died of an infection six months after she moved in.

CTV reached out to the nursing home providers for comment.

Sienna Senior Living / Leisure World told CTV News that it is reviewing the claim.

"The health and well-being of all residents is our primary focus, and we take pride in the quality of care our team members provide,” Sienna added. “Our mission is to help residents live fully, every day."

Extendicare national director Rebecca Scott Rawn told CTV News, "We do not believe this lawsuit has merit and intend to demonstrate this through the court process."

"Extendicare has very comprehensive programs which ensure that residents of its homes are appropriately cared for and conducts regular internal audits, external audits, and program evaluations to continuously improve, and our performance is shared publicly."

The families tell CTV they faced long waits to move loved ones. After repeated complaints they were told care would get better.

Here is a photo from the family of Jose Novo showing bedsores they blame on neglect: