Written apology doesn't seem sincere to family of woman with Down syndrome

A 29-year-old woman with Down syndrome has received a written apology from two Toronto police officers, but the family says it's not enough.

A dashcam video from a traffic stop was made public last month, in which you can hear the officers mocking Francie Munoz, calling her "artistic" and "disfigured."

The family has been calling for a private apology, one on video that can be made public, and some kind of community service or involvement. Unless they get all three, Francie's mom Pamela says they are moving forward with a human rights complaint.

In a written apology sent to the Munoz family on Friday, the officers say their actions were inexcusable.

“Our comments were inappropriate, disrespectful and unprofessional. We regret the emotional distress we caused to you, your family and the broader community,” the statement reads.

The officers promise to not repeat their "lapse in judgment."

Pamela tells NEWSTALK 1010 that the statement seems like a template apology and does not seem sincere.

"I think it's really important to see their reaction, and see their faces when they're apologizing," she says.

She says the police union has told her husband the officers will not record a video apology. Toronto police association president Mike McCormack says the officers are willing to meet with the family in person, but Pamela says the family will only agree to that if they get a video apology that can be made public.