Hospital cleanliness remains a concern in N.B. hospitals: survey

The New Brunswick Health Council says cleanliness remains an area for improvement in provincial hospitals.

Officials released the results from their 2016 Hospital Patient Care Experience survey on Tuesday.

Only 51.7 per cent of patients who responded to the survey said their hospital room and bathroom were always kept clean.

That's down from 53.2 per cent in 2013, and 59.6 per cent in 2010.

In the Vitalité Health Network, 55.8 per cent of patients said their hospital room and bathroom were kept clean, compared with 49.7 per cent of patients in the Horizon Health Network.

Among New Brunswick's 20 acute care hospitals, the Grand Manan Hospital had the highest satisfaction rate at 83.3 per cent, and the Moncton Hospital reported the lowest at 39.7 per cent.

Nearly 79 per cent of respondents rated their hospital stay favourably – higher than the 2010 and 2013 survey results.

According to the health council, more patients are receiving services in their preferred language of choice.

About 94 per cent of respondents said they always received services when English was preferred, and 84 per cent did so when French was preferred.

One in two patients said they were completely informed about the admissions process, while 62 per cent were completely informed about what to do if they had concerns after being discharged.

A total of 6,733 patients who were discharged after staying at least one night in an acute care hospital between Dec. 2015 and March 2016 responded to the survey.

You can find the full results online.


Editor's note: An earlier version of this story said the Saint John Regional Hospital had the highest satisfaction rate for cleanliness.