FAQ

How can I request a song?
There are a couple of ways to go about this:

  1. Call us at (902) 420-1013
  2. Email our personalities. You can find their email addresses by going to the hosts section of the website
  3. Submit your request as a post on our facebook page and facebook.com/VIRGINRadioHali

We seriously try to answer every single e-mail message that we get.

How long do I have to wait before I can enter one of your contests again?
There is no wait time required to enter.

The eligibility rules and specific details for 101.3 VIRGIN Radio promotions and contests may vary. So please refer to the official contest rules posted online at 1013VIRGINRadio.ca for any particular contest 101.3 VIRGIN Radio is running.

When I go to enter a contest, I can't find the 'enter contest' button.
To enter our contests at 1013VIRGINRadio.ca you first have to join VIRGIN Radio VIP Club. This is easy to do and it's free! Under VIRGIN Radio VIP tab click "Join" and follow the instructions for New Users… then you'll be set to enter any or all of the contests on 1013VIRGINRadio.ca ! Just go to the contest page, make sure you're logged in, and click the button at the bottom of the page that says "Enter contest".

How long do I have to pick up my prize?
You have 30 days from the day you won to collect your prize unless explicitily stated in the contest rules that your prize must be taken before that timeframe, ie concert tickets to a concert that takes place before the 30 day waiting period.

Where can I find the rules to your contests?
Each contest has it's own set of rules. If it doesn't have specific rules, the general station rules apply. You can read our general station rules here.

How do I listen to 101.3 VIRGIN Radio over the internet?
To listen to 101.3 VIRGIN Radio on-line, click on "listen now" at the very top of every page. A new window will open and the live stream should start to play.

What is a VIRGIN Radio VIP Club Member?
VIRGIN Radio VIP Club gets you access to all online contests plus you'll receive VIRGIN Radio Insider loaded with inside information on concerts, events and contests.

 


 

Texting

101.3 VIRGIN Radio is making it even easier to get in contact with us instantly!  Using 101 101, you can chat with your favourite VIRGIN Radio DJ's, win great prizes and more...all without ever getting a busy signal. Tell us whats on your mind & request your favorite songs! 

All you have to do is Text : 101101 
Standard rates apply to text inquiries

How to send a message to the announcer:

  1. On your cell phone, start a new text message
  2. Enter the destination number: 101101
  3. Send your message
  4. You will receive a confirmation message to let you know we got your message!
  5. It doesn't cost you more than to text a friend!

Example 
101101 [continue]
Hi Guys, I love this SONG!

Upon reception of your SMS, you will receive something that could read like this:
Thanks for chatting with us live on 101.3 VIRGIN Radio!  Send us a txt anytime, and tune into 101.3 VIRGIN Radio to text and win!

Please email mobile@bellmedia.ca for any mobile services questions and customer service.

 

How much does it cost to send a text message to VIRGIN Radio?
Text messages sent are invoiced the standard rate by your wireless carrier directly on your phone bill. Basically, it's the same as texting a friend!

What is text message or SMS?
SMS or text message is an alphanumeric message that you can send or receive on your cellular phone. Text messaging is a fast and efficient way to inform someone without disturbing her/him. On average, Canadians send 100 Million SMS / day. 

What is a shortcode?
It is a 5-6 digit number used by companies instead of the regular 10 digits number. They are easier to remember, and works with all wireless carriers. To send a message to 101.3 VIRGIN Radio, you have to use the short code 101101 as destination telephone number. 

Will the DJ's see my messages?
The Dj will see all the messages on their computer in the studio. They will certainly read your message, and may answer by text message, or even read it live on the air! 

How often can I send a text message?
For regular chat, there is no limitation, you can chat as often as you want with the Djs, vote and participate whenever applicable. Contests’ text entries are capped at a maximum of 50/day.

Which communication companies offer the service?
All the major wireless carriers in Canada offer the service through common short code initiative.

What do you do with the collected information?
By participating in 101.3 VIRGIN Radio mobile services, you accept to receive information about 101.3 VIRGIN Radio and its partners. 

Who can see my mobile number?
Your mobile number is kept confidential. It will not be used by anyone without your permission

How can I contact you if I need help?
Please email mobile@bellmedia.ca for any mobile services questions and customer service​