West Kelowna re-opens City Hall to public in keeping with Restart Plan


The City of West Kelowna is welcoming back customers to Municipal Hall, but continues to encourage people to conduct as much business as possible online.

To assist the public with COVID-19 protocols, including social distancing and gathering size limits, for the next several weeks, a Welcome Back Ambassador will greet customers in the City Hall courtyard during business hours between 8:30 a.m. and 4:30 p.m. Monday to Friday, excluding statutory holidays.

City Hall reception can only accommodate a maximum of eight customers at once time in the interest of safety and for the wellbeing of residents and staff. Residents may encounter wait times and may wish to access the city’s online services and connect with staff by phone at 778-797-1000 or email at info@westkelownacity.ca. Find contact details for specific departments at westkelownacity.ca/services.

The public is encouraged to conduct as much business as possible online and visit City Hall in-person only if they must. For example, residents can easily claim Home Owner Grants online in less time that it takes to drive to City Hall by visiting online.westkelownacity.ca. Residents can also pay property taxes and utility bills through their financial institution quicker than the time it takes to travel to City Hall. Select West Kelowna Taxes or West Kelowna Utilities as the payee.

The City is accepting building permits. Please visit westkelownacity.ca/building for the most up to date procedures. For booking inspections or additional questions, please call 778-797-8820.

Customers inquiring about public hearings, subdivisions and development permits and applications should make an appointment by calling 778-797-8830.

View rec programs and register online at www.westkelownacity.ca/recguide. Call 778-797-2265 to inquire about facility and sports field bookings.

If residents still need to visit City Hall, please:

  1. Observe all COVID-19 measures including use of provided hand sanitizer and maintain safe social distances of two metres/six feet.
  2. Follow signs and markings that identify safe physical distances along the walkway leading up to the entrance.
  3. If you have an appointment, notify the City Ambassador.
  4. If encountering a line-up, take your place in line and follow physical distancing measures. Our ambassador will assist you.
  5. Please sanitize your hands before and after your visit. The City will provide sanitizer.

For more information, please read our City Hall re-opening fact sheet.

Things may change quickly due to COVID-19’s impacts on City services. Please visit westkelownacity.ca/covid-19  and follow us on social media for up to date information. See below for details on how to connect with us.