VIA and Niagara Transit team up to launch new 'on-demand' transit service for Niagara West


A new 'on-demand' transit system is launching in West Niagara.

Niagara Region Transit and Via have joined forces to launch a new service starting August 17th.

The service will be called “NRT OnDemand” and officials say it will provide residents with an affordable, efficient and convenient public transit option in Grimsby, Lincoln, West Lincoln, Wainfleet and Pelham.

It will also have connections to the transit hubs at the St. Catharines Bus Terminal, Welland Bus Terminal, and Port Colborne City Hall.

Using the NRT OnDemand mobile app, or by calling 289-302-2172 passengers will select a pickup and drop-off location within the service zone and confirm their ride.

Once a ride is booked, Via’s advanced technology matches multiple passengers headed in the same direction into one of 10 high-capacity vehicles, and directs passengers to a nearby corner, or “virtual bus stop”. 

NRT OnDemand service is available Monday to Saturday from 7 a.m. to 10 p.m., and will include both wheelchair-accessible vehicles and vehicles equipped with bicycle racks.

The fare for Inter-municipal trips, including connections to St. Catharines, Welland, and Port Colborne is $6.

The intra-municipal fares for riders in Grimsby, Lincoln and Pelham is $3.

 The vehicles which will be used are Toyota Sienna’s. 


“NRT OnDemand represents an opportunity for technology and public transit to work together to expand access to efficient, convenient and affordable mobility solutions without the need for a private vehicle,” said Via CEO and co-founder Daniel Ramot. “We are proud to work with Niagara Region Transit to demonstrate how flexible, digital solutions can create and extend public transit infrastructure to support rural communities in a new way.”

“With the launch of NRT OnDemand, all of Niagara’s municipalities will now be connected through public transit. This dynamic, new service will allow all residents of West Niagara to have the freedom to go where they want, when they want using transit. This is a great example of what can be accomplished when we work together with our local partners. The seamless connectivity provided by NRT OnDemand certainly demonstrates the potential for future aligned, unified transit solutions for all of Niagara," says Regional Chair Jim Bradley.