Mid-Pen Transit rolls out online portal, and other improvements

mid-pen transit

Transit riders in the Midland-Penetanguishene area don't have to leave their homes to reload their SmartCards.

Mid-Pen Transit has launched an online portal which allows people to reload their cards using their home computers or mobile devices.

"With the Covid-19 pandemic still a concern, everyone is looking for ways to limit their risk of exposure," said Shawn Berriault, Director of Community Services at the Town of Midland. "The launch of this online payment portal not only reduces the reason to visit another public building, it offers riders a digital alternative that they can use to reload their SmartCards where they area, and whenever they need to."

The Mid-Pen Transit Service Online Portal has been in the works for some time.

Using it will provide riders with the ability to:

  • Create an online user account;
  • Register their SmartCard to their account;
  • Link more than one SmartCard to a user account;
  • Reload their SmartCard online via credit card;
  • Activate an auto-reload feature where the system will automatically load their SmartCard when your balance falls below your set threshold;
  • Report a lost or stolen SmartCard to immediately deactivate the lost or stolen SmartCard and request a replacement; and
  • Review usage history.

The town is working on a number of other features that will enhance the experience for riders including live transit mapping, which will provide riders with real-time updates that show were buses are, next departure times and system alerts. The service is expected to be available in early 2021 through the Transit App.

Both routes will also have new buses. The Town of Penetanguishene has already received a new, larger bus, which is currently in service. The Town of Midland is expecting a new bus in the new year.

The Penetanguishene route will see some modifications going into effect for a trial period in January 2021. If there are no issues, the changes will become permanent.

New benches are also being installed along the routes for added comfort while waiting for the bus.

“Many residents need the transit service in order to access work, shop for supplies, get to personal appointments, and to visit friends and family when safe to do so,” said Mayor Stewart Strathearn. “Thanks in part to funds received from the Investing in Canada Infrastructure Program (ICIP), we are pleased to provide these new service features to our riders to help ensure they can plan their travels more conveniently and accurately. Our thanks go out to Simcoe North MPP Jill Dunlop and the Provincial Government for continuing to support our efforts to improve our infrastructure.”

“The Mid-Pen Transit service provides a convenient and affordable way for community members to travel within our municipalities. It is easy to see the benefit that this service provides, and we are pleased with the amount of community support for the service” said Mayor Doug Leroux. “With the impacts of COVID-19, we are proud to be able to offer an easy online payment option for community members. Thank you to our Provincial partners for this timely support in our Public Transportation.”

To access the Mid-Pen Transit Service Online Portal visit midland.usetransit.com

Transit riders can continue to reload their SmartCards in-person at the following locations:

  • Midland Municipal Office
  • North Simcoe Sports & Recreation Centre (Midland)
  • Penetanguishene Municipal Office
  • Penetanguishene Public Library

Reminder, that transit riders are required to wear a non-medical mask when riding the bus, with exceptions given to certain individuals based on the Chief Medical Officer’s instructions. Masks will be provided when boarding if you don’t have one, and refusal to wear one will result in refusal of service and could result in fines ranging from $750-$1000 up to a maximum of $100,000.

As per the directive of the Simcoe Muskoka District Health Unit, exemptions will be made for: children under the age of two, and those under five who refuse/cannot be persuaded to wear one by their caregiver; those who cannot wear a mask due to their religious beliefs; and persons with disabilities or medical conditions that prevent a person from wearing a face mask.

For more information on the Mid-Pen Transit Service, please visit:
Midland.ca/Transit or www.Penetanguishene.ca/en/residents/Transit.asp