Prize Pick Ups

Virgin Web

Congrats on winning!

OFFICE HOURS: Please note our new office hours are Monday - Wednesday: 9am - 5pm. If you cannot make it in during that time frame please let us know and we can arrange for someone to pick up on your behalf. Unless we have arranged otherwise, please do not show up outside of office hours as no one will be available to assist you.

Winning A Prize: Listeners are eligible to win one prize per household every 30 days. Ex: if you win a prize on April 1st you will not be eligible to win again until May 1st. 

TICKETS: Most tickets are now distributed electronically. When we contact you after winning we will ask for the best email to transfer tickets to. If electronic tickets are not an option for you, please let us know and we will try to get hard copy tickets. Tickets to shows/concerts often take up to a few weeks to arrive to us,  we know you are excited and anxious to claim your prize but please be patient as we wait for tickets to arrive from the promoters.

CLAIMING YOUR PRIZE: When you have been contacted to come claim your prize, you can come down to 1420 Broad Street to pick it up. Office doors will be locked, when you arrive please knock and let security know who you are and that you are here to pick up a prize. Have a piece of photo ID ready for proof of identification. We will only hold prizes for a maximum of 30 days. 

QUESTIONS?: If you have any questions regarding your prize please contact Promotions Coordinator, Matt McInnes, by phone at 250-634-4513 or by email at You can also reach Promotions Director, Samantha Gill, by phone at 236-464-0083 or by email at